Please contact me for the return address.

At Juliaslampshaes  I pride myself on the attention to quality products and excellent service. However, should you, for any reason wish to return the lampshade to me, I will refund the items under my “No Quibble Returns Policy”* provided  that they are returned  in perfect unused condition and returned in their original packaging within 10 days of receipt. (Original packaging includes outer box). *THIS DOES NOT INCLUDE BESPOKE LAMPSHADES  WHICH HAS BEEN MADE TO SPECIAL ORDER, THESE I DO NOT ACCEPT RETURNS.  The return postage must be borne by you.

To discuss and arrange return of goods you are required to contact me on 07828855676 or email

Juliaslampshades  reserve the right to charge for all carriage costs incurred. If you request I arrange collection of the goods, the return carriage, administration and re-stocking charge is FROM £17.00 inclusive of VAT.

If you prefer, you can arrange the return of certain goods yourself. You must ensure you return the lampshade by a safe method of transport, appropriately packaged to eliminate risk of damage; we suggest using a service that requires a signature on receipt.The lampshade is your responsibility until I have received it safely.

Upon receipt and inspection of the goods I  will arrange a credit refund for the product cost as appropriate, less the cost of the original postage.