Returns

Please contact me for the return address.

At Juliaslampshaes  I pride myself on the attention to quality products and excellent service. However, should you, for any reason wish to return the lampshade to me, I will refund the items under my "No Quibble Returns Policy"* provided  that they are returned  in perfect unused condition and returned in their original packaging within 10 days of receipt. (Original packaging includes outer box). *THIS DOES NOT INCLUDE BESPOKE LAMPSHADES  WHICH HAS BEEN MADE TO SPECIAL ORDER, THESE I DO NOT ACCEPT RETURNS.  The return postage must be borne by you.

To discuss and arrange return of goods you are required to contact me on 07828855676 or email juliaslampshades@gmail.com

Juliaslampshades  reserve the right to charge for all carriage costs incurred. If you request I arrange collection of the goods, the return carriage, administration and re-stocking charge is FROM £17.00 inclusive of VAT.

If you prefer, you can arrange the return of certain goods yourself. You must ensure you return the lampshade by a safe method of transport, appropriately packaged to eliminate risk of damage; we suggest using a service that requires a signature on receipt.The lampshade is your responsibility until I have received it safely.

Upon receipt and inspection of the goods I  will arrange a credit refund for the product cost as appropriate, less the cost of the original postage.